It is a well-known issue for digital advertising agencies and expert PPC and analytics agencies in particular – tracking and tagging the right events and conversions on a client’s site by implementing the right scripts to accurately measure the success of marketing initiatives, page traffic and site usage. The problem I am referring to that can arise is not the actual tracking software, but the correct setup on the client side.
If you provide paid search marketing, you will often require your client to implement the AdWords conversion code somewhere on their site to track how many leads or sales have been generated by your campaigns. So far so good – you will contact your client, who will forward the request to their IT, who will implement the script for you and ideally it will work as intented. If the script has not been correctly placed, you will have to repeat this procedure. The larger a client, the longer it can take to forward your request through all the necessary instances. Now you also want to remarket certain sections of the site by placing individual scripts on pages of these sections and showing users who have looked at washing mashines different ads than users who have demonstrated interest in high-end gaming PCs. You will have to explain your exact requirements to the client again, who will have to execute the implementation of the needed scripts for you. This costs both you and the client time, resources, and therefore money. If you are offering web analytics advice and implementation, the list goes on .. events want to be tracked, user behaviour measured, e-commerce scripts enabled and tracking scripts amended. Every time a change is needed a new communication process will have to be initiated.
There are of course also downsides to using container tags for your tracking. If you would like to read up on these and find out more about tag management, I highly recommend Google’s Justin Cutroni’s concise and highly informative article on the state and possible implementations of tag management here: http://cutroni.com/blog/2012/05/14/make-analytics-better-with-tag-management-and-a-data-layer/