Conversion Tracking for Facebook Ads

One element that justifies any marketing budget towards digital media is measurement and being able to prove Return on Ad Spend (R.O.A.S). There are many ways to track and measure ad performance, but conversion tracking is easy for most people to understand. In simple terms, Conversion Tracking is when a piece of web code is placed on the confirmation page of your website, normally the “Thank you for purchasing/enquiring/subscribing” page. This code only renders after the desired action on the website has been completed, therefore a successful and accurate conversion is recorded. The conversion can then be attributed right down to a specific ad or keyword and in most cases is a powerful metric for determining campaign success.

Google AdWords conversion tracking has been available for a few years, but very recently Facebook woke up and gave all Facebook advertisers access to conversion tracking for ‘off-Facebook’ ads. These are ads that direct people away from Facebook and onto a different web address (i.e. your landing page/website). We have tested Facebook Conversion Tracking and it works much the same as Google AdWords:

To generate a Conversion Pixel, simply navigate to the Facebook Ads Manager and select “Conversion Tracking” on the left hand side.

Facebook-Conversion-Tracking

Then click “Create Conversion Pixel” in a green button on the far right, give it a name and select the conversion category.

Facebook-Conversion-Tracking-Pixel

A Java Script code will be generated after you create the conversion pixel, copy this code and place it on the confirmation page of your website (instructions for your developer), then join all the dots in your Facebook Ads Manager by linking your ads to the Conversion Pixel (edit your ad, tick the Conversion Tracking box and select the corresponding Conversion Pixel). Next you’re ready to check the tracking status of your Conversion Pixel. This can be done by visiting the conversion page where the code was placed, thereafter in your Facebook Ads Manager, the tracking status should be updated to, “Active” (people who have visited the conversion page within the last 24 hours). The Facebook Conversion Pixel will only report conversions that happened as a result from clicking on a Facebook ad.

Along with conversion tracking, Facebook offers Optimised CPM bidding for conversion driven campaigns, not only focusing on clicks. Optimised CPM bidding will dynamically adjust your bids in order to capture the highest-value impressions that are most likely to convert, in-line with your campaign goals and hence delivering the best possible ROI. It is said that Optimised CPM campaigns will deliver better returns than CPC or CPM campaigns, but standard CPC or CPM bidding is still available for the automated skeptics.

Our tests over the last four weeks have converted post click and at a reasonable cost. Conversions fall under “Actions” in your Facebook reports, so you can run an “Actions by Impression Time” report and filter down to ad level, you’ll find your Pixel name under the “Action Type” column (post impression/click). Conversion tracking allows you to determine which ad delivered the highest ROI, so you can make data driven decisions regarding campaign or website optimisation.

It can be argued that users who are on Facebook, want to stay on Facebook and that purchase intent is much lower on Facebook, so why send people to a website? I think it all depends on the objectives and strategy of the campaign. At least now there is an additional way to attribute return from ‘off-Facebook’ ads.

Getting More With Remarketing

Remarketing has become a necessity for most PPC accounts. It is an AdWords feature that was introduced last year, which enables marketers to re-capture user who have been to their site. This means that a user’s first visit need not be their last, and marketers get another chance to entice them to convert.

Setting up a remarketing list can be done by selecting “Remarketing Lists” under the Audiences tab. Most online marketers will already have tried this targeting feature, but for those who are unaware of how it works, it adds the cookie ID of a user who visits the site is added to the remarketing list by means of a generated code snippet. This allows ads to be targeted to those users when they have left the site and continued to browse on the Google Display Network. The number of days that a cookie is stored on the list can be decided on by the creator of remarketing list. This opens the opportunity to relay different messages for different lengths of time that a user has been away from the site.

Getting More With Remarketing

Taking it a step further, it is possible to remarket only those users that have visited the site, but did not convert. This prevents an already-converted customer from being targeted with your ads and possibly annoying them, as they have already done what you wanted them to. This is done by creating a negative remarketing list of users who have been to the conversion page (this list will collect cookies from users who have converted by means of code being placed on the conversion confirmation page). This list must then be added as a negative list by expanding “Negative Audiences” under the Audiences tab, and adding the list. Now all users who have converted will be excluded from the remarketing campaign.

Remarketing can also be used for new customer acquisitions. If it is the goal of an account to attract more unique visitors, negative remarketing can be a useful tool. This is utilised by creating a remarketing list targeted to all who visit the website, so the code must be placed on all entry pages. This list can then be added as a negative audience to all display campaigns that have a unique visitor objective. This basically excludes everyone who has already visited the website, and display budget can be more ensured to attain uniques.

Remarketing is a dynamic targeting tool that can be altered in various ways in order to meet account goals and has become an essential feature to use for all online marketers.